Updated: 10 October 2024
Terms and Conditions for The Youth Mall (PTY) Ltd. T/A Online Brand 24
1.1 The Youth Mall (PTY) Ltd. T/A Online Brand 24 is a private company registered in South Africa.
1.2 Our registered address is 361 Lavender Road, Annlin, Pretoria, 0182, Gauteng, South Africa.
1.3 We can be reached at +27 87 149 1336 or via email at [email protected].
2.1 The Youth Mall (PTY) Ltd. T/A Online Brand 24 provides a range of products and services, including software as a service (SaaS), custom-branded products, and hosting solutions.
2.2 We offer apps targeting specific industries, which include various modules to extend functionality, as well as related services such as domain registration, hosting, and email services.
3.1 When you purchase access to our software, you are subscribing to a Software as a Service (SaaS) model.
3.2 The software will be hosted on our servers or in the cloud, and you are granted access to use it for personal or internal business purposes.
3.3 The software remains the intellectual property of The Youth Mall (PTY) Ltd. T/A Online Brand 24, and you are prohibited from copying, modifying, or distributing the software.
3.4 Our software solutions are structured around apps, modules, environments, and domains.
3.5 Apps may include additional modules, which are available at additional costs.
3.6 You will be notified of any extra fees before activation.
3.7 Domains are renewed annually, and failure to renew may result in service disruption.
3.8 Due to the nature of our services and the infrastructure involved, our software cannot be purchased outright.
3.9 Monthly fees cover the cost of servers and related services.
3.10 You are responsible for ensuring that all payments are made on time to avoid disruptions.
4.1 Certain domains may be included in your monthly subscription package.
4.2 Other domains may incur additional annual fees.
4.3 You will be notified in advance of any renewal charges.
4.4 Failure to renew domains can result in loss of access to the associated apps or services.
5.1 We provide secure and reliable email hosting as part of our service offerings.
5.2 Usage is subject to our policies regarding storage, bandwidth, and attachment sizes.
5.3 Any additional services or storage beyond the initial package will incur extra charges.
5.4 You are responsible for backing up your emails, and we are not liable for any data loss.
5.5 Email services may be suspended for illegal activities or violations of our terms.
6.1 We offer custom development services for specific app features or modules.
6.2 Custom development can be contracted either through a set quotation or on an hourly rate basis.
6.3 For hourly work, you must purchase a minimum bundle of twenty hours at a specific rate.
6.4 You will be notified when your available hours drop below three, at which point you will need to purchase additional hours to continue development.
6.5 Unused development hours may not be refundable but may roll over to the next month or project period by agreement.
6.6 Development timelines and costs will be communicated transparently.
7.1 We offer various payment structures depending on the service or product you purchase.
7.2 Full payment is required upfront for one-time purchases unless otherwise specified.
7.3 For subscription-based services, we offer the following subscription types:
7.4 If a payment fails and you do not cancel your subscription, it will be converted to a month-to-month plan.
7.5 You cannot purchase the software outright, as it is hosted on our servers.
7.6 Ongoing payments are required to cover the cost of infrastructure and services that support the product.
7.7 It is your responsibility to keep your payment details up to date.
8.1 For custom-branded products, we provide a job card for your approval before production begins.
8.2 By approving the job card, you confirm that all details, including logos, colors, designs, and spelling, are correct.
8.3 Please note that Pantone color matches may not be 100% accurate due to variations in printing processes and materials.
8.4 Once a job card is approved and production begins, no changes can be made.
8.5 We cannot accept returns or provide refunds for custom-branded products.
8.6 It is your responsibility to carefully review and approve the job card.
9.1 For certain custom products, you may be paying for a specific print quality.
9.2 We will clearly outline the expected print quality prior to production.
9.3 Print quality can vary depending on the material and method used.
9.4 By approving the job card, you accept the expected print quality.
10.1 For international customers, our website does not process purchases directly in foreign currencies.
10.2 We will provide a detailed quotation in your local currency, which includes pricing, applicable shipping fees, duties, and taxes.
10.3 You must ensure that the full quoted amount, excluding any bank or exchange rate fees, is received by us.
10.4 Additional charges for currency conversions or international bank transfers are the customer’s responsibility.
11.1 Some of our products integrate with third-party platforms.
11.2 We are not responsible for interruptions, errors, or data breaches caused by third-party services.
11.3 Any fees related to third-party services are the responsibility of the customer.
11.4 The terms of third-party services are governed by their own agreements, which we encourage you to review.
12.1 We work with reputable couriers for shipping custom-branded products.
12.2 Once the package is handed over to the courier, we are not liable for delays or damages.
12.3 Risk and title for products pass to you upon delivery to the courier.
12.4 Any additional charges for customs or duties are the responsibility of the customer.
13.1 We are committed to protecting your personal information in line with our Privacy Policy.
13.2 Data is collected for the purpose of providing services, invoicing, and account management.
13.3 We do not share your information with third parties except as needed to fulfill services.
13.4 For full details, please refer to our Privacy Policy [link to policy].
14.1 Unless explicitly stated, our products and services do not come with warranties or guarantees.
14.2 Custom-branded products are non-refundable once approved for production.
14.3 Any warranties related to software or third-party services will be clearly communicated if applicable.
15.1 In the event of a dispute, both parties agree to attempt resolution through good faith negotiation.
15.2 If an agreement cannot be reached, the matter will be referred to arbitration or mediation under the laws of South Africa.
15.3 The exclusive jurisdiction for any legal disputes is the courts of South Africa.
16.1 We are not responsible for any losses, including but not limited to loss of data, profits, or business opportunities, arising from the use of our services or third-party services.
16.2 We do not guarantee uninterrupted service and are not liable for damages resulting from service interruptions, errors, or maintenance.
17.1 By purchasing our products or services, you agree that The Youth Mall (PTY) Ltd. T/A Online Brand 24 may use your completed custom-branded products, logos, or other related materials in marketing and promotional materials.
17.2 This may include but is not limited to social media platforms, our website, and advertising campaigns.
17.3 We will only share content that highlights the quality of our services, and no sensitive or confidential information will be disclosed without your explicit consent.
17.4 If you would prefer not to have your purchase or custom work shared publicly, you may opt-out by contacting us at [email protected].
18.1 Although we make every effort to meet the specified lead times for the delivery of products or completion of services, these timeframes are estimates and may be affected by factors beyond our control. Unforeseen circumstances such as adverse weather conditions, natural disasters, supply chain disruptions, or other unpredictable events may result in delays.
18.2 For custom development projects or branded products that require client-provided materials (e.g., content for app development or artwork for branding), the lead time is subject to receiving these materials in a timely manner. Any delay in providing the required content or approving job cards may extend the lead time.
18.3 For example, if we estimate a website development project to take two weeks, that estimate is based on receiving all necessary content and approvals within the first few days. However, if the client takes an additional week to provide content, the lead time may extend to three weeks or more, depending on other work orders and projects we are processing. Once content is delayed, other projects with completed inputs may take priority, further affecting the initial estimate.
18.4 While manufacturing and development lead times can be more difficult to determine for custom or complex products, we aim to provide more accurate and reliable lead times for standard branding products that are in stock. Stocked products typically have more predictable and shorter lead times, ensuring timely delivery.
18.5 We will communicate any potential delays as soon as they become apparent and work closely with the client to adjust expectations and timelines where necessary.
19.1 Our stock management system is integrated with third-party warehousing and supplier feeds to provide real-time stock availability on our website. However, due to the nature of third-party integrations, stock synchronization may occasionally experience delays.
19.2 In rare cases, it is possible for a client to place an order for a product that appears to be in stock, while the same item is being simultaneously purchased by another customer. If the stock levels have not been updated in real-time due to this synchronization lag, it may result in the product being out of stock after your order has been confirmed.
19.3 In the event that such an issue arises, we will notify you as soon as possible and provide the option to either wait for a restock, select an alternative product, or receive a full refund for the out-of-stock item.
19.4 While we strive to keep stock levels accurate and updated, we cannot guarantee the availability of all products at all times due to the reliance on third-party systems.
20.1 We take the security of your personal and financial information very seriously. However, it is important to be aware of potential fraudulent activities where individuals or entities may attempt to impersonate our company in order to solicit funds or sensitive information from you.
20.2 The Youth Mall (PTY) Ltd. T/A Online Brand 24 will never request sensitive information, such as payment details or passwords, via email or unsecured channels. If you receive any suspicious communications claiming to be from us, please contact us immediately using the contact information provided on our official website to verify the legitimacy of the request.
20.3 We recommend that clients always verify the source of any communication, especially when it pertains to payments or sensitive information. Be cautious of phishing attempts or fraudulent emails that may look similar to our official communications.
20.4 We use industry-standard security measures, including encryption and secure payment gateways, to protect your data. However, no online platform can be 100% secure, and you are encouraged to use strong, unique passwords and practice safe browsing habits to protect your accounts.
20.5 The Youth Mall (PTY) Ltd. T/A Online Brand 24 cannot be held responsible for any losses or damages resulting from fraudulent activities by third parties or cybersecurity breaches that are beyond our control. We urge clients to remain vigilant and report any suspicious activities.
OnlineBrand24 a Youth Mall Store © 2025 All Rights Reserved – Developed by The Youth Mall Dev Team | Terms & Conditions | Privacy Policy
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