Privacy Policy

Updated: 10 October 2024

At The Youth Mall (Pty) Ltd. T/A Online Brand 24, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you use our services.

1. Information We Collect:

1.1 We may collect the following types of personal information from you:

• Name, address, phone number, and email address.
• Payment information, such as credit card details or payment service provider information.
• Order details and transaction history.
• Information related to your use of our website or app, including IP address, device type, browser type, and pages viewed.
• Any other information you provide when interacting with us, such as through customer service or feedback forms.

1.2 We collect this information when you:

• Place an order or create an account on our website or app.
• Contact us for support or inquiries.
• Subscribe to newsletters or other communications.
• Use our online services, including browsing our website.

2. How We Use Your Information:

2.1 We may use your personal information for the following purposes:

• To process and fulfill your orders, including payment processing and delivery.
• To communicate with you regarding your order or any inquiries.
• To improve our products, services, and website functionality.
• To personalize your experience and show you content or products that may be of interest.
• To send you promotional offers, newsletters, or other communications (you may opt-out at any time).
• To prevent and detect fraud or abuse of our services.

3. Sharing Your Information:

3.1 We do not sell or share your personal information with third parties except as necessary to provide our services, including:

• Payment processors for the purpose of processing payments.
• Shipping and courier services to deliver your orders.
• Service providers that assist with our website operations, such as hosting and security.
• Legal authorities, if required by law.

3.2 We may also share anonymous data with third-party analytics services to help us understand how users interact with our website and improve user experience.

4. How We Protect Your Information:

4.1 We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. This includes using encryption for sensitive data such as payment details.

4.2 However, no method of transmission over the Internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Cookies and Tracking:

5.1 We use cookies and similar technologies to collect data about your usage of our website. Cookies are small text files stored on your device that allow us to recognize you when you return to our site and provide a more personalized experience.

5.2 You can control cookie preferences through your browser settings, though disabling cookies may impact your ability to use certain features of our website.

6. Data Retention:

6.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting requirements.

6.2 You may request that we delete your personal information at any time, subject to our legal obligations.

7. Your Rights:

7.1 Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Rectification: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data, subject to legal requirements.
• Objection: You can object to how we process your data in certain cases.
• Data Portability: You can request that we transfer your personal data to another organization.

7.2 If you wish to exercise any of these rights, please contact us at [insert contact details].

8. Third-Party Links:

8.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy:

9.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and we encourage you to review this policy periodically.

10. Contact Information:

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

• Email: [email protected]
• Phone: +27 87 149 1336
• Address: 361 Lavender Road, Annlin, Pretoria, 0182